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ABOUT US |
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About Us / Contact Us |
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Reservations,
Billing & Cancellation |
Privacy Policy |
Security |
| Mexico Hotel Source, based
in Cancun, Mexico, offers you
secure online reservations at
discounted rates for hotels,
tours and airport transfers in
all major Mexico vacation
destinations. You may also wish
to visit our destination
specific web sites:
www.docancun.com and
www.vallartavacationguide.com
We have partnered with E-Travelsolutions
to handle our secure online
reservations and ground
services, owned by Mexico's
premiere travel agency, serving
more than 120,000 tourists a
year.
Mexico Hotel
Source: 57
Av. Bonampak, SM2-A, Mz. 11,
Int. 2, Cancun 77500 Q. Roo,
Mexico
E-Travelsolutions: Paseo
Kukulcan km. 5.5 Z.H., Cancun
77500 Q. Roo, Mexico
Telephone: (52-998) 881-72-06 /
(52-998) 881-72-02
Fax: (52-998) 881-72-11 |
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For Questions Regarding
Hotels, Tours or
Transfers |
 Click
the "Live Help" button
to chat live or send an
email to our customer
service staff.
There is a Live Help
button on the rates and
reservations page of
every hotel, tour and
transfer. If Live
Help is closed, you
will be able to send an
e-mail inquiry by
clicking the button.
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For
Questions Regarding an
Existing Reservation or
to Print a Copy of Your
Reservation Voucher:
If you
have already made your
reservation and have
your reservation number,
click
HERE to print
out another copy of your
travel voucher. For
assistance, call or
e-mail to the contact
information given on
your reservation
voucher. |
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To
Contact the Webmaster of
Mexico Hotel Source:
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For the
most prompt service,
please do not e-mail the
webmaster for questions
about reservations,
hotels, tours, or
transfers. Use the
"Live Help" button as
described above to
connect with the
customer service staff. |
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Reservation, Billing &
Cancellation Policies |
| RESERVATION POLICIES: |
 | Rates listed are exclusively valid for the inquiry date. They are subject to change and will only be honored as shown on the website if the service requested is confirmed by means of charge to your credit card and you receive a confirmation number. |
| Upon making a reservation it becomes necessary for you to give your authorization, written and/or verbal, to run the corresponding charge on your credit card and by this you declare to have full knowledge of our Reservation and Payment Policies, Disclaimer and Cancellation Policies. All reservations are subject to availability existing at the moment of your request. No confirmation can be issued until full payment for the requested service has been made. In some cases (which are duly marked for you to easily identify them before filling out contact information and credit card number fields) it will be necessary to check availability directly with the service operator before a confirmation can be issued to you. Please note that this verification and confirmation process may take up to, and never more than, 24 hours. |
| In order to avoid inconveniences, please make a printout of your reservation voucher and have it ready for check-in to the reserved service. Should a change to a confirmed reservation be needed, please contact your assigned Travel Consultant and have your reservation and/or confirmation number handy. We strongly suggest reading the CANCELLATION POLICIES section hereinafter. Any changes are subject to availability and rate adjustments when necessary. Our CANCELLATION POLICIES are applicable at all times without exception. |
| PAYMENT POLICIES: |
| The amount corresponding to your reservation will be immediately charged to your credit card, provided it has a confirmed reservation status. Please bear in mind that your credit card billing statement will show "E-TRAVEL RESERVATION CENTER" as the company responsible for the charge, except for some reservations including flights where you might have two charges, one for the airfare amount and another for the remaining amount of all other services such as your hotel, airport shuttle or activity reservation, taxes, fees, and other. These charges may appear as “E-TRAVEL RESERVATION CENTER” and the corresponding “AIRLINE COMPANY NAME”. |
| VISA, MASTERCARD and AMERICAN EXPRESS are welcome. We will be glad to accept your wire transfer as an alternative form of payment. Please contact one of our Travel Consultants for further details. |
| The currency in which service rates are quoted on the website may be other than Mexican pesos or US dollars, in which case the specific currency will be readily specified for your easy identification. Mexican pesos rates will always be charged in Mexican pesos. For any other currency, however, the amount to charge will be first converted into US Dollars and the exchange rate prevailing on the transaction date will be applied. This movement may cause a variation of up to 3% above the international fluctuation index for currency exchange and such difference will show on your billing statement.
www.mexicohotelsource.com cannot be held responsible for this variation and upon accepting the PAYMENT POLICIES you acknowledge to have been informed of the exchange rate fluctuation and declare your agreement to the corresponding charge being made into US Dollars. | |
| CANCELLATION POLICIES: |
| All cancellation requests must be addressed in writing to the assigned Travel Consultant with the reservation number as the basis reference. |
| In case of hotel accommodations: |
| At the moment of reserving, specific cancellation policies by the hotel to which you are requesting will automatically be displayed for your information. The following are general cancellation policies which are applicable for most of our listed hotels.
- Cancellation requests made 15 (fifteen) or more days prior to confirmed arrival date are subject to a penalization of 10% on the total paid for the reservation.
- Cancellation requests made no more than 14 (fourteen) days and no less than 3 (three) days prior to the confirmed arrival date are subject to a penalization equal to the price of 2 (two) nights.
- Cancellation requests within 2 (two) days to the confirmed arrival date or a “no-show” are 100% non refundable. No refunds will be granted either for unused portions of the reservation due to an early departure.
- Different cancellation policies for reservations made for Christmas, New Year and Easter may apply. Please contact one of our Travel Consultants for further details.
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| In case of tour and/or ground transportation reservations: |
| At the moment of reserving, specific cancellation policies by the tour and transportation to which you are reserving will automatically be displayed for your information. The following are general cancellation policies which are applicable for most of our listed tours and transportation services:
- Cancellation requests made 3 (three) or more days prior to the confirmed service date are subject to a 10% penalization on the total amount paid for the reservation.
- Cancellation requests within 2 (two) days to the confirmed service date or a “no-show” are 100% non refundable.
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| DISCLAIMER: |
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www.mexicohotelsource.com
works as a middle-agent between the client and the reservations agent, e-travelsolutions.com.
As such,
www.mexicohotelsource.com creates the necessary commercial connections
in compliance with its own service and quality standards to provide
information and access to reservation services for services such as, but not
limited to, hotel accommodations, ground transportation and other travel
activities. Only the most reputable suppliers are selected for this purpose.
However www.mexicohotelsource.com
cannot be held liable for their acts, omission, wrongdoing or other. Travel
services are subject to the conditions set by those suppliers, and their
liability may, in turn, be limited by their tariffs and conditions of
service.
www.mexicohotelsource.com acts only in its role of agent for the client
or for the reservations services for the goods and services rendered and as
such, does not keep any legal authority or control over the operator’s
Personnel, assets, operation and/or property. |
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www.mexicohotelsource.com
herewith declares that,
(a) Photographic material published on its website is intended to render a
general depiction of the service in question and by no means can be
guaranteed that the service will be supplied exactly as depicted.
(b) Star ratings assigned to hotel accommodations and services are based on
www.mexicohotelsource.com’s
own standards and quality criteria and may not necessarily match rating
criteria used elsewhere.
(c) Travel services descriptions are regularly updated for a depiction of
the product as close to reality as possible. However,
www.mexicohotelsource.com
cannot be held accountable for variations occurring upon your arrival at the
Travel Service site.
(d) www.mexicohotelsource.com
will reserve the right to deny the supply of a service to any client at any
given moment if and when it considers convenient to do so.
(e) Any claim or comments that the client should present about the services
received must be submitted in writing within a period of time no longer than
14 (fourteen) days from travel’s end date. |
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www.mexicohotelsource.com
will not assume liability for any claims, costs or expenses arising from
personal injuries to the client or third parties, or caused by accidents,
fatalities, loss or damage to personal property, lack of enjoyment or claims
over emotional and mental states such as upset, disappointment, anguish,
distress or frustration, or any other damage, whether physical, mental or
emotional, arising from the following:
(a) Acts committed or omissions caused by any party other than
www.mexicohotelsource.com or
its employees.
(b) Illness, theft, labor disputes, mechanical failures, quarantine,
Government actions, weather or any other circumstance beyond direct control
of www.mexicohotelsource.com.
(c) The client’s failure to obtain the required travel documentation such
as, but not limited to, passport, visas and certificates, in which case no
refund will be granted.
(d) The client’s failure to comply with travel instructions such as, but not
limited to, flight schedules, hotel check-in and check-out dates and times,
and voucher redemption policies.
(e) Changes to, or cancellation of, the travel services offered,
notwithstanding the reason.
www.mexicohotelsource.com reserves the right to cancel or change the
travel services at its discretion, but will try to substitute them with
comparable services. If a reservation must completely be canceled,
www.mexicohotelsource.com’s
liability will be limited to a refund of all monies paid to
www.mexicohotelsource.com.
(f) A full refund will not be granted by
www.mexicohotelsource.com in
situations when a service must be interrupted, postponed or cancelled for
reasons beyond its control (acts of God such as bad weather -including
hurricanes- , earthquakes or war, acts of terrorism or else), circumstances
under which
www.mexicohotelsource.com is not allowed to obtain full refund from
service operators in view of specific contract terms. In order to cover
book-keeping and administration services,
www.mexicohotelsource.com
will be thus entitled to up to a 10% retention upon the total amount paid by
the client for his/her reservation. |
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Despite our close communication with our selected group of service
suppliers, there is still a possibility that changes on the rates may occur
without notice. As some of the rates become expired and cannot be timely
updated by the operator to your immediate convenience,
www.mexicohotelsource.com's
reservations agent regularly runs a rates verification process which may
yield differences between the price you have paid for your reservation and
the price you need to pay to actually enjoy the service. When an updated
rate happens to be lower than the originally offered to you, will only
charge the lower amount. When an updated price is higher than the originally
quoted price, our reservations agent will have a Travel Consultant inform
you of the specific variation and the resulting balance that needs to be
covered. Should you not agree to the correct amount and decide to cancel
upon the circumstances, our reservations agent will honor you cancellation
request without penalization.
www.mexicohotelsource.com and its service suppliers will also be
released from any responsibility towards compensations that the client may
claim and will not be considered liable for any inconveniences arising from
the said rate difference and/or cancellation. |
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Security |
| This site use Verisign
Certificate SSL 3.0 to protect
the data you send from your
browser to our site and
database. The data recorded in
our database is also written
using an encryption security
system. Normal operation of the
site does not enable security
for all pages due the secure
pages encryption slows down the
speed. The security is only
enabled when you start a
transaction that involves vital
data that goes to the database,
like when you make or modify a
reservation. |
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Privacy Policy |
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Reservations are handled
by the secure, encrypted
reservation systems of
Viajes Beda S.A. de
C.V., which has created
this privacy statement
in order to demonstrate
their firm commitment
to privacy. |
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General Aspects
They use your IP address
to help diagnose
problems with our
server, and to
administer our Web site.
They use cookies for
other purposes. Their
site's registration form
requires users to give
them contact information
(like their name and
email address). |
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Customer Data
Their site uses an order
form for customers to
request information,
products, and services.
They collect visitor's
contact information
(like their email
address) and financial
information (like their
account or credit card
numbers). The
customer's contact
information is also used
to get in touch with the
visitor when necessary.
Users may opt-out of
receiving future
mailings; see the
choice/opt-out section
below. Financial
information that is
collected is used to
bill the user for
products and services. |
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Security
The site has security
measures in place to
protect the loss, misuse
and alteration of the
information under their
control. Their site
provides users the
opportunity to opt-out
of receiving
communications from them
and their partners at
the point where they
request information
about the visitor. This
site contains links to
other sites. They are
not responsible for the
privacy practices or the
content of such Web
sites. |
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Changing Data
The site gives users the
following options for
removing their
information from the
database to not receive
future communications or
to no longer receive our
service. |
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Disclaimer:
www.mexicohotelsource
has tried to make the
information on this web
site as accurate as
possible, but it is
provided 'as is' and we
accept no responsibility
for any loss, injury or
inconvenience to users
of this site resulting
from this information. |
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Legal Statement |
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